During my mentor meeting this past week, Mason took us to a restaurant called Domilise’s. It is a small, privately owned po-boy shop and bar in Uptown New Orleans. My mentor knew the owner, Granny, because he grew up with her grandson. We had a chance to talk to Granny, and the bartender who had been working there for 40 years. Granny explained how she got into being in charge of this long time family owned shop.
This was a very small restaurant, located in the back portion of Granny’s home. We went later in the night, when the shop was getting ready to close and there were only 3 employees working—2 women making the sandwiches and a gentleman working behind the bar. The fact that this business stayed in such a small location and do not have very many employees working at a time, makes them a profit. This is also a very well known restaurant, nationwide. They have been on the Travel Channel and are recognized and praised on many websites. This recognition brings the restaurant many new customers as well as reassure the regulars why they eat at Domilise's.
I was surprised by the genuine friendliness the employees and Granny had. Granny opened up to us right away, telling us about the history of the restaurant as well as details from her personal life. My mentor actually called the restaurant to make sure they would still be open. They actually stayed open longer than they wanted to so that we could come in and enjoy their food.
The owner told us that we should invest in a smaller business and put everything we possibly could into it. She said that if our hearts were not completely invested in the business, it would not be successful. I admired her for this—as an 87-year-old woman, she was still working behind the counter making po-boys. She also told us to value the customer no matter what. She exemplified this by keeping the shop open solely for our mentor group. This is what is necessary in keeping a small business successful. Customer service is very important and doing small things that may be out of the owners way can, in the future, earn them customers, connections, and money.




